Thanks for Shopping with mufaworld.
Refund & Return Policy:
At Mufa World, we value transparency and aim to provide you with the most updated information on our policies. We understand that certain circumstances may lead you to changes or queries about your order. Please find below our revised Refund & Return Policy for your convenience.
Cancellation/Refund Request Time:
You have a window of 2 days from the time of placing your order to make any cancellation or refund requests.
Refund Processing Time:
Once your cancellation/refund request is submitted and approved, please allow us 9-15 days for the processing of your refund.
Shipping Time:
Our estimated shipping time is 0-7 days, and you will receive tracking details within 2-3 days after packing.
Support Contact Information:
For any assistance or inquiries related to refunds and returns, our dedicated support team is ready to help. You can reach us at:
We understand that unexpected situations may arise, and we are committed to makeing the process as seamless as possible. Here's a detailed overview of our policies:
Order Modification/Cancellation:
- Once an order is confirmed, modifications or cancellations are not possible. We work diligently to fulfill your order promptly after confirmation.
Non-Delivery Issues:
- If the courier is unable to deliver the order due to issues such as an incorrect address, wrong phone number, service issues, or other courier company problems, Mufa World is not liable for refunds.
Exchange Policy:
- If you receive incorrect, defective, or damaged products, your order is eligible for exchange and replacement.
- To initiate an exchange, your item must be unused and in the original packaging. A clear video recording of the package opening is required for the same product.
- Create a support ticket or email us at support@mufaworld.co.in with the attached video. Ensure the video is clear, unedited, and comprehensively showcases all sides of the parcel with billing details.
Need Help?
- For any assistance or questions regarding refunds, returns, or exchanges, please contact us at support@mufaworld.co.in
Shipping and Delivery:
- Estimated delivery time is 10-15 days, with tracking details provided within 2-3 days after packing.
- Orders are typically dispatched within 24-72 working hours (Monday to Friday), and delivery takes an additional 5-7 working days based on your location.
Note:
- In the event of product unavailability or delays, we will contact you within 1-2 working days via phone call to inform you of possible delays.
Thank you for your understanding and trust in Mufa World Our support team is here to assist you, ensuring your shopping experience is as smooth and enjoyable as possible. If you have any further inquiries, please don't hesitate to reach out to us.
