Shipping Policy

At Mufa International Pvt. Ltd (“Mufa,” “we,” “our,” or “us”), we are committed to ensuring that your orders are delivered promptly, safely, and efficiently. This Shipping Policy outlines our delivery timelines, methods, and related terms to maintain transparency and customer satisfaction.

Order Processing Time

All confirmed orders are processed within 1–2 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been successfully placed, followed by a tracking ID once it has been dispatched.
In rare cases, processing may take longer due to stock availability, verification delays, or logistical issues.

Shipping Timeline

Standard Delivery: Orders are typically delivered within 3–7 business days in metro cities and 5–10 business days in other locations across India.
Remote or rural areas may require additional time depending on courier service coverage.
We partner with reputed national courier companies to ensure timely and secure delivery.

Shipping Charges

Free shipping is available on all prepaid orders within India unless otherwise stated during checkout.
For Cash-on-Delivery (COD) orders, a nominal service fee may apply and will be displayed at checkout before payment.

Order Tracking

Once your order is shipped, you will receive an email and/or SMS with your tracking details.
You can track your shipment on our website or through the courier partner’s tracking portal using your order ID or tracking number.

Delivery Attempts

Our courier partners will attempt delivery up to two times.
If you are unavailable during delivery, the courier will contact you to schedule another attempt.
In case delivery fails after multiple attempts, the package will be returned to our warehouse, and re-shipping charges may apply.

Damaged, Tampered, or Lost Packages

If your package appears tampered, damaged, or opened upon delivery, please refuse acceptance and notify us immediately at info@mufaworld.co.in.
Once reported, our team will coordinate with the logistics provider and arrange for a replacement or refund after verification.
If an order is lost in transit, we will initiate a replacement or full refund within 5–7 business days after confirming the loss with the courier.

Address Accuracy

Please ensure your shipping details (name, address, contact number, pincode) are entered correctly at checkout.
Mufa International Pvt. Ltd is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

International Shipping

Currently, Mufa International Pvt. Ltd ships only within India.
International shipping services will be announced as soon as they become available.

Customer Support

For any shipping or delivery-related queries, please contact us at: order@mufaworld.co.in
Mufa International Pvt. Ltd
5th Floor, ITL Twin Tower, NSP, Pitampura, Delhi – 110034, India

Our customer care team will respond to your query within 24–48 working hours.

Governing Law

This Shipping Policy is governed by the laws of India, and any disputes shall fall under the exclusive jurisdiction of New Delhi, India.